Order Tracking

After your order is dispatched, Saint Tropez sends a shipping-confirmation email with the carrier and tracking link.

HOW TO TRACK
1. Open the shipping-confirmation email sent to the address used at checkout.
2. Select the tracking link to view the latest carrier status.
3. Allow time for the first carrier scan to appear after dispatch.

TRACKING NOT UPDATING
Carrier scans can be delayed, especially during weekends, holidays, customs processing, or network disruptions. If tracking has not updated for an unusual period, email contact@buysaint-tropez.com with your order number.

DELIVERY ISSUE
If tracking shows delivered but you have not received the package, check the delivery address, household members, reception desk, safe location, and nearby neighbors. Then contact the carrier and email us so we can assist with an investigation.

INCORRECT ADDRESS
Contact us immediately if the shipping address is incorrect. We cannot guarantee changes after processing or dispatch. Do not post your order number or personal address publicly.

CUSTOMER SERVICE
Email: contact@buysaint-tropez.com
Operator: HIGH ECOM LTDA, CNPJ 42.109.616/0001-45